Exchange and return
The exchange and return of goods of appropriate quality within fourteen calendar days, not counting the day of purchase, is carried out in accordance with the "Law on the Protection of Consumer Rights". its completeness, packaging is undamaged, seals and labels are intact.
Goods of appropriate quality from the following list are not subject to exchange / return: • goods in one-time packaging, if they have been unpacked; • goods that are not subject to exchange / return in accordance with the "Law on the Protection of Consumer Rights" are defined by the Resolution of the Cabinet of Ministers of Ukraine No. 172 dated 19.03.1994
Your actions in case of detection of a malfunction of a new product. In case of detection of defects, you must, first of all, inform us about this fact. We ask you to describe the detected inconsistencies, take photos of the detected marriage (damage) and send to info@freshlures.com After conducting a preliminary examination, a manager will contact you to resolve the issue.